1. Can eProdix provide customisation for any environment?
eProdix is able to provide customisation for the following environments:

• WinRunner™
  • Core
  • Delphi
  • Java
  • Oracle
• QuickTest Professional™
  • Java
  • .NET Windows Form
  • Oracle

2. What are the advantages of customising an object class?

• Meaningful operation is recorded (e.g. GroupExpand instead Click 23, 45)
• Readability (easy to understand e.g. SelectGroup "Accounts ")
• Reliability (replay is done using the API of the object)
• Maintainability (modifies a dll instead of all scripts, so the extensibility can be enhance afterwards)
• Usability (Subject Matter Expert or Business Analyst can use new methods through Step Generator or KeyWord View in QuickTest Professional, and Function Generator in WinRunner.
• Object recognition as new properties can be added
• Immediate return on investment

3. Is there a fixed price for a customisation work?
eProdix cannot provide a fixed price for a customisation work, as the cost will depend on the object class, the environment, the complexity of a meaningful behaviour, the number of methods to be implemented, etc…

5. Can I suggest new methods to be implemented as part of the extensibility?
Yes. You will be able to suggest new methods to be implemented, in order to satisfy your testing needs and achieve your goals.

6. Can eProdix enhance a provided extensibility afterwards?
Yes. eProdix will be able to enhance a previous extensibility work, assuming you can provide eProdix with the required information.

7. Does eProdix provide any installation instructions and documentation with the new customisation?
Yes. eProdix will provide the following:

• Customisation dll(s)
• Installation instructions
• Description for all new methods and properties
• Further suggestions

8. What happens if I find out later on that customisation provided by eProdix is not working properly?
Once a customisation work is supplied by eProdix, you have 15 (fifteen) days to test and evaluate such work. If you find a problem with the provided extensibility within this period (15 days), eProdix will provide a solution for the problem FREE of charge*.

9. How long will eProdix take to provide a solution?
That will depend on the environment, the complexity of the component and the number of methods to be implemented.
eProdix cannot guarantee a fixed time, however we will try our best to provide a solution as soon as possible.